We are glad to announce that we have implemented the new architecture successfully and we will be rolling out the improved version of Received Opinions shortly. Since, the new architecture is likely to be subjected to huge load levels – we will be rolling this out first on Minekey website followed by Minekey Facebook version. We plan to roll out the improved Received Opinions Management on Minekey.com later today. Subject to resolving any initial issues we plan to roll it out on Minekey Facebook version tomorrow.

The improvised version of Received Opinions will have opinions shared by multiple people grouped as a single item to help users view and respond to their Received Opinions quickly. Further, we have segmented the Received Opinions into folders to easily view the Opinions created and shared by your Friends and Following.

We are hopeful that the improved Received Opinions Management will help you interact with the received content much more efficiently, thereby enabling you to express and share more content on Minekey.

As mentioned earlier, we have awarded 20% credit for the user activity prior to launch to recognize the earlier contribution, while ensuring that some of the early users don’t start with an unfair advantage.

More eggs for you! How do you like them? Fried, scrambled or boiled …

The race is on! Go ahead and start grabbing as many Golden Eggs without worrying about how to cook them or sell them in the market. We are exploring ways to make these Egg rewards you earn for your participation on Minekey more tangible by partnering with non-profit organizations, online game communities and micro-payment providers. If you have any questions or suggestions, please email us at community AT minekey DOT com.

We have received complaints from a few users about some people targeting certain users and throwing multiple rotten eggs every day. We are monitoring such behavior closely to minimize the abuse of the content rating system. We have also received requests from several users to extend the Golden Eggs system to reward people’s activity and contribution to the Minekey community.

We are glad to share with you that we will soon be launching the Minekey Activity Rewards System to incentivize users’ contribution to the community. More eggs for you! How do you like them? Fried, scrambled or boiled …

We have designed the system to ensure fair and equitable rewards for all user activity on Minekey. Further, we thought it is fair to give some credit for the user activity prior to launch to recognize prior contribution, while making sure that this doesn’t give an unfair advantage to some of the early users.

We hope this will make Minekeying a lot more fun and rewarding experience for all of you. Stay tuned for more details. If you have any questions or suggestions, please feel free to email us at community AT minekey DOT com.

We have launched the Minekey Content rating system. As mentioned in our earlier posts, Content rating system provides greater control to Minekey users to have a say on what content they would like to promote on Minekey.

Here is how the content rating system works:

Minekey users will be allowed Eggs at opinions and comments on Minekey. If you like an opinion or comment, you can reward it by throwing a Golden Egg. If you dislike something you can throw a Rotten Egg - what can be meaner than that ?

To promote an opinion or comment, you can rate it up by clicking on the Golden Egg icon. To rate down an opinion or comment that you feel doesn’t belong there; you can rate it down by clicking on the Rotten Egg icon. Currently, we have kept the rating system anonymous, so users do not develop biases against the preferences of other users and feel comfortable and secure while rating the content.

In order to prevent abuse of the rating system, such as rating down content of specific users, we have restricted the number of eggs one can throw at the content of any specific user to a maximum of five per day. We will closely monitor the usage of the rating system and may consider allowing a higher number of eggs thrown at the content of any specific user. Further, we have restricted the users you have blocked from rating your content and you won’t be allowed to rate their content either.
We have also introduced “Top rated” tab on the opinion board and people board, to surface top rated opinions as well as people who have created top rated content. Users will be able to view top rated comments on the opinion pages by selecting “Top rated” filter.

We hope you’ll have some with the eggs and help surface quality opinions and comments on Minekey.
Some of you had requested us to increase the size of the explanation, so you can express yourself freely without watching out the character limit. We have increased the size of explanation on the opinion to 1500 characters on the website. We are hopeful this generous limit of 1500 characters would provide more flexibility for users to write articulate and compelling explanations for opinions that could include embedded content and clips from new stories and other media sites. Based on the response and adoption of this feature we may implement it on Minekey application on Facebook too.

This is just a beginning. We have lot more exciting features coming out in the next few months. Stay tuned!

Content Filter blocks content that has profanities and sexually explicit material that may not be suitable for general viewing. Users who do not have any objections viewing such content may turn off the Content Filter from settings page. We made sure that the experience remains close to the current experience for users who turn off the Content Filter. Our general suggestion to users is to refrain from posting profanities and sexually explicit material to the extent possible. We do understand that some users strongly feel that profanities should be allowed, as they help express thoughts more naturally and freely and do not have substitutes, and we respect their view point. However, we wanted to ensure that users who do not like to see such content should have their choice taken care as well. As a first implementation, we have chosen the filter words specified by content safety organizations. However, we would like to monitor the usage and feedback over the coming weeks to iteratively add or remove words to the initial list. Please send us your feedback and suggestions to us at community AT minekey DOT com.

In a large and diverse community like Minekey, people are bound to have differences of opinions. We advise our users to be tolerant and respectful of other people’s opinions, but we have found that this difference of opinions can sometimes lead to trolling, personal attacks, harassment and cyber bullying. We strongly advise our users to refrain from any form of personal attacks and cyber bullying since the laws in most countries around the world have started to deal with it strictly. As some of you may be aware, in the recent MySpace cyber-bullying episode the person charged guilty was sentence.

We are introducing Block User feature to provide you the power to prevent specific users from trolling on your opinions. Block User feature allows you to restrict certain users you choose from viewing your profile, commenting on your opinions or writing notes on your profile. These users may only be able to vote on your opinion if they see it on the recent, most discussed or most voted tabs on the opinion board or if such opinion is shared with them by their friends. When such users visit your profile, they will only be able to view your limited profile and will not be able to view any of your content from your profile. Further, blocking a user will immediately remove you and the user from each other’s followers list until you unblock.

We would also like to inform you that we are also working on Content Rating which would enable users to rate content on Minekey and hence provide greater control to collectively determine the type of content they would like to see more often. We are also working on implementing a User Reputation management system which will take into consideration the user’s reputation, abuse history, content rating on Minekey and will restrict certain privileges. We hope that these features will help collectively determine what’s good content and good user behavior on Minekey and reduce the moderator involvement in deleting content and disabling user accounts. We hope to be able to roll out these features later this month.

We believe these features provide adequate controls to users to feel safe and comfortable in expressing themselves freely on Minekey. We would like to seek support and cooperation from all users to make Minekey more fun and friendly. If you have any suggestions or questions, please email us at community AT minekey DOT com.

Minekey’s mission is to connect real people through real conversations. To date, over two million people have participated in discussions on Minekey, and over 90% of them have used their real identity. This has resulted in greater bonding and connection among the users compared to any other online community. We would like to preserve this value. Therefore, we encourage all our users to use their real names and pictures on Minekey.

Is it OK to use an avatar and an alias if I am not comfortable using my real identity?

Our goal is to provide an environment where users feel safe and comfortable to express themselves freely with their real identity. We are working on providing greater degree of control for users to choose the content they would like to see and the people they would like to interact with on Minekey. We are also working on providing greater privacy controls to our users. However, if some users are not comfortable using their real name and picture for their profile then it is OK to use an alias and a picture that does not violate the Community guidelines. Using profanities or other user names in the alias, or using obscene profile pictures purposefully to provoke other Community members and moderators could result in disabling of a user account.

How do you identify a fake profile?

Our moderators keep a close track of what’s happening on the Community and often rely on user inputs to track fake profiles. During the past few weeks we received several complaints about some users who were using fake profiles to harass others. While some users found some of these fake profiles entertaining, our moderation team found them detrimental to the overall Community and hence disabled them.

Why were people banned from Minekey recently?

Last week we announced our initiatives on profanity filter, block user and content rating functionality to give more control to users on Minekey. A few users didn’t like these new changes and sent us requests to disable their accounts. A few other users over-reacted to Minekey’s announcement, and posted pornographic material and excessive amounts of profanity to provoke the moderators. Such content severely violates Minekey Community Guidelines and is considered illegal in several countries around the world. Therefore our moderators took immediate steps to disable the user accounts.

Have these users been permanently banned or would they be allowed to come back?

For most users we give a second chance if they agree to comply with the Community guidelines. A few of the banned users contacted us and apologized for their behavior and some of them requested their accounts to be re-activated immediately. We have re-activated their accounts under an agreement that they comply with the Community guidelines.

Users may get in touch with us at “Community AT Minekey DOT com” and request us to enable their accounts. Re-activated user accounts will not have the opinions entered previously; however, votes, comments and followers will remain intact.

Why are the opinions of the banned users deleted?

If the user’s opinions are not deleted, they may be discoverable through search engines. Abusive content and behavior attracts attention of regulatory agencies and puts the Community and the users at risk. Therefore as a precautionary measure the opinions of the disabled accounts gets deleted immediately.

Why didn’t Minekey moderation team respond to opinions and comments posted by the users?

Alex Gault and Alex Box have transitioned to different roles. While, they will be involved with the overall Community Development activities, they will not be involved in moderation. As mentioned in our earlier blog posts we have a new moderation team in place. As a matter of policy, we have decided that our new moderation team will not be directly involved in the Community activities, so they can maintain an objective unbiased perspective about various issues. This would eliminate the possibility of moderators getting friendly with certain users and will ensure that the decisions are unbiased.

Were there any users behind these measures being implemented by Minekey?

To improve the Product and Community, from time to time Minekey collects inputs from a broad cross section of users through surveys and focus groups. The decision to implement these measures was made at the company level based on these inputs. We were aware that some users would not appreciate these measures. While we do listen to all Minekey users proactively and empathetically, we make objective decisions in the best interest of the majority of our users and do not get biased by inputs of a few. Even though our new moderation team received some inputs from the previous moderators, it is working on its independent judgment without any biases about the user’s history.

How can I participate in some of these Surveys, Focus groups and Beta programs?

If you are interested in participating in one of our future Surveys, Focus groups or Beta programs, please email us at “community AT minekey DOT com” with “Survey/ Focus Group/ Beta” in the subject line. Our Marketing team will get in touch with you when there is a suitable opportunity.

Who are Navigators and what’s their role on Minekey?

Navigators are user volunteers who interact with new Minekey members to help familiarize them about the Community and the Product features. These users are chosen based on their passion and track record of helping new users on Minekey. Minekey team periodically reviews the performance of Navigators and makes a decision to renew their status. If you are interested in becoming a Minekey Navigator, please email us at “community AT minekey DOT com” with “Navigator” in the subject line.

Does it make any business sense to delete content and ban users on a user generated content site like Minekey?

As a user generated content site, we do not like to ban our users or delete their content. However, we have a responsibility to protect the Community and the best interest of all the members in mind. Therefore, we do have to make tough decisions at times about deleting content and disabling user accounts. However, with better cooperation and support from all the Community members and with the implementation of new measures, we believe such instances will be very few.

Do you think these measures will solve all the Community issues?

The success or failure of an online community like Minekey heavily depends on its user base. Over the past 12 months more than two million people have participated on Minekey to express themselves and interact with other people. Several of these users have applauded Minekey to be the best place on Internet to speak their minds and connect with other likeminded people. However, conflicts and personal attacks are detrimental and we must address them to help users feel safe and comfortable as we target the next phase of growth.

Freedom of Choice goes hand in hand with Freedom of Speech. It is important for us to provide the ability for our users to choose the content they would like to see and the people they would like to interact with, so we can avoid conflicts and personality clashes. Putting the right technology and processes is in Minekey’s hand, and we have made these decisions in consultation with several experts. However, the ultimate success of these measures lies in the hands of Minekey Community members. We strongly feel that if the Community members support the right usage of these tools and prevent abuse, we can together build the greatest online community in the world.

What’s the best way to get in touch with Minekey team?

If you come across content or user behavior that violates the Minekey Community Guidelines, please use the Report Abuse links on the Opinion page and Profile page.

If you have any questions or suggestions, please email us at “community AT minekey DOT com”.
Even though Minekey is a small company, our goal is to provide world class customer service to all our users. Our moderation team keeps a close track of all the activity on Minekey, abuses reported and emails received, and responds to them on a 24 X 7 basis. Sometimes if the volume of requests is very high it may take some time before you hear back from us. However, we try our best to respond to most requests within 24 hours.

What’s the best way to stay updated about what’s latest on Minekey?

Minekey’s blog (http://blog.minekey.com) will be our key platform for communication with our users. From time to time we will also send key updates over emails to the users. Please make it a point to check your email on a daily basis and Minekey blog at least once a week to keep yourself updated about the latest product features, community policies and guidelines. You can also subscribe to the RSS feed of Minekey’s blog through Google Reader or get the latest updates via your personalized home pages such as iGoogle, My Yahoo or Net Vibes.

Minekey Community Bulletin seems to answer most of my questions. Do you plan to publish it more frequently?

Yes. Going forward we will aggregate all the questions we receive on a periodic basis and extract the questions which would be of value to the Community. We will publish Community Bulletins on Minekey’s blog on a periodic basis with answers to these questions to keep users better educated about the policies, guidelines and product features.

However, in a large and diverse community like Minekey, people tend to have diverse opinions and viewpoints. We have noticed that discussions sometimes turn into a heated argument and lead to personal attacks, profanity, hate speech and threats. This disrupts the harmony within the environment and creates tension that restricts free flow of thought and creativity.

To date, over two million people have participated in Minekey. In a survey we conducted for users who were no longer actively participating in Minekey, , “Profanity and Personal attacks” was amongst the top three reasons why they were not active. Our goal is to keep the best interest of the vast majority in mind, and hence, the reason for measures articulated in our previous blog post. These measures are absolutely important for us to maintain harmony in Minekey which would enable the free flow of expression and creativity.

However, when we introduce the profanity settings in the coming weeks, users will have a choice to turn off their profanity filter if they have no objection and view all the content they used to view as usual. Our goal is to provide greater freedom and choice to our users to control what they would like to see and who they would like to interact as stated by a passionate user in her opinion yesterday.

Further, the new content rating system will provide a greater degree of power to the users to promote the content and discussions they would like to see on Minekey.

Let’s usher in an era of Freedom of Speech and Freedom of Choice while respecting people and their perspectives, community mission and guidelines.

We consulted several Industry experts on how to make Minekey a safe and comfortable environment that promotes sharing. We have received some practical advice based on the best practices adopted by top Internet communities and we plan to move forward with their recommendations. As a part of this exercise, we have also retained a moderation team well versed with the Industry best practices to help achieve our goals. Some of the suggestions we will implement over the coming weeks are:

1. Profanity filters
2. Block user function to prevent certain users from posting notes on profile
3. Content rating and reputation system that helps surface quality content and discussions

We are committed to making Minekey more friendly. We seek support from all our users to help us reach this goal by complying with the Community Guidelines. Violation of Community Guidelines could result in disabling of content and user access. Listed below are a few suggestions on what constitutes good behavior and bad behavior on Minekey:

Do
1. Respect the opinions of Minekey peers, even when you disagree with them.
2. Avoid using profanity.
3. Delete any offensive comments on your opinions and any offensive notes on your profile.
4. Use the report abuse system judiciously to alert the Minekey team.

Don’t
1. Personal attacks are prohibited.
2. Trolling is prohibited.
3. Sexually explicit material is prohibited
4. Creating multiple accounts and identities is prohibited– It’s a place for real people to connect through real conversations.

For more details refer to Minekey Community Guidelines (http://minekey.com/footer/code). The use of Minekey is a privilege, not a right. The Minekey staff reserves the right to revoke access and remove content without notice. If you have any questions or suggestions email us at “community AT minekey DOT com”.

You don’t have to pick your opinions only. You can pick anyone’s opinion for your Status Message. Minekey has plenty of controversial opinions and funny opinions which would make great Status Messages.

Through Minekey you can connect with people beyond your immediate social circle and gain more friends. Posting an update as a Minekey opinion and setting it as Facebook Status Message can bring more interaction and participation to your Status Updates.

Let the fun multiply! To set your opinion or anyone else’s opinion as a Status Message on your Facebook profile, click on the “set as your status” link just beneath the opinion. Check out the slide show below for step by step details. If you have any questions or need any additional help send an email to community AT minekey DOT com.